As companies grow from a few employees to hundreds and thousands, the challenge of getting all employees to agree on what needs to be done, and how it should be done so that the right jobs are done repeatedly and consistently can be daunting for even the best managers. Culture is a powerful management tool in these situations.
- Clayton M. Christensen, The Innovator’s Dilemma
- Clayton M. Christensen, The Innovator’s Dilemma
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